Shipping policy

SHIPPING POLICY

Last updated: 12 August 2026

At Kollburm, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our available delivery options, estimated delivery times and important information regarding your order.

1. DELIVERY OPTIONS

We currently offer the following shipping options:

Express Delivery

Estimated delivery time: 5–8 business days
Shipping cost: Paid

The applicable Express Delivery charge will be displayed at checkout before you complete your purchase.

Standard Delivery — FREE

Estimated delivery time: 5–12 business days
Shipping cost: FREE

No shipping charge applies when you select our Standard Delivery option.

2. BUSINESS DAYS

Delivery estimates are stated in business days.

Business days generally mean Monday to Friday, excluding UK bank and public holidays.

Weekends and public holidays are not normally counted when calculating estimated delivery times.

3. ORDER PROCESSING

Once your order has been successfully placed, it will be prepared for dispatch.

You will receive an order confirmation using the contact information provided during checkout.

Once tracking information becomes available, it may be sent to you by email.

4. DELIVERY ESTIMATES

Our estimated delivery times are:

Delivery Method	Estimated Delivery	Cost
Express Delivery	5–8 business days	Paid
Standard Delivery	5–12 business days	FREE

Delivery times are estimates unless a specific delivery date has expressly been agreed with you.

Nothing in this Shipping Policy limits your statutory rights regarding delivery under applicable UK consumer law.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name;
House or building number;
Street;
Town or city;
Postcode; and
Country.

If you notice an error after placing your order, please contact us as soon as possible at help@Kollburm.store.

We cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

6. ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

7. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances such as:

Carrier or postal disruption;
Severe weather;
Public or bank holidays;
Customs procedures where applicable;
Transport disruption;
Incorrect or incomplete delivery information; or
Other circumstances outside our reasonable control.

If we become aware of a significant problem affecting your delivery, we will take reasonable steps to assist you.

Your statutory rights regarding late delivery remain unaffected.

8. LOST ORDERS

If you believe your parcel has been lost in transit, please contact us at:

help@Kollburm.store

Include your order number and relevant delivery details so that we can investigate the shipment.

Where we are legally responsible for delivery, we will provide the remedy required under applicable UK consumer law.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide:

Your order number;
A description of the issue;
Photographs of the product; and
Photographs of the external packaging.

This information helps us investigate the issue with the carrier.

Providing photographs does not limit your statutory rights if the goods are faulty, damaged or otherwise do not conform to the contract.

10. INCORRECT ITEMS

If you receive an incorrect product, please contact us at help@Kollburm.store.

Where the mistake is ours, we will provide appropriate instructions and will not require you to bear return costs where doing so would conflict with your statutory rights.

11. MULTIPLE-PARCEL ORDERS

In some circumstances, products from the same order may be dispatched separately.

You may therefore receive more than one parcel and more than one tracking number for a single order.

You will not be charged additional delivery fees solely because we choose to divide an order into multiple shipments.

12. INTERNATIONAL DELIVERY

Where international delivery is available, the available destination and shipping options will be displayed during checkout.

International orders may be subject to customs procedures, import requirements, taxes or duties depending on the destination.

Any mandatory charges for which the customer will be responsible will be disclosed as required by applicable consumer law.

13. RISK DURING DELIVERY

Where Kollburm arranges delivery to a consumer, risk in the goods will generally remain with us until the goods come into the physical possession of you, or a person identified by you to receive them, subject to the exceptions provided by applicable law.

14. LATE DELIVERY AND UK CONSUMER RIGHTS

Our delivery estimates do not replace your statutory rights.

Under applicable UK consumer law, where no other delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

In circumstances where delivery within an agreed period is essential, or where you give us an appropriate additional period and we still fail to deliver, you may have the right to terminate the contract.

Any refund required following lawful termination for non-delivery will be handled in accordance with applicable UK law.