Terms of service

TERMS OF SERVICE

Last updated: 12 August 2026

Welcome to Kollburm.

These Terms of Service (“Terms”) govern your use of Kollburm.store (the “Website”) and any purchases you make through the Website.

Throughout these Terms, “Kollburm”, “we”, “us” and “our” refer to the operator of Kollburm.store. “You”, “your” and “customer” refer to any person accessing the Website or purchasing products from us.

By using our Website or placing an order, you agree to these Terms. Nothing in these Terms affects or limits your statutory rights under applicable UK consumer law.

1. ABOUT US

Trading name: Kollburm
Website: Kollburm.store
Email: help@Kollburm.store

Any additional legally required business information, including our legal business name, geographical business address, company registration number and VAT number where applicable, will be displayed on the Website or otherwise provided as required by law.

2. ELIGIBILITY

By placing an order through our Website, you confirm that:

  • You are legally capable of entering into a binding contract;

  • The information you provide is accurate and complete;

  • You are authorised to use the payment method selected; and

  • You are purchasing products for lawful purposes.

If you are under 18, you should only use the Website with the involvement of a parent or legal guardian where required.

3. PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, colours, measurements, specifications and other information displayed on our Website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Nothing in this section excludes our legal obligation to supply goods that conform to the contract, including goods that are of satisfactory quality, fit for purpose and as described where required under the Consumer Rights Act 2015.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your shopping basket does not reserve that item.

If a product becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, provide an appropriate refund for the unavailable item.

5. PRICES

Prices displayed on the Website will be shown in the currency indicated at checkout.

Where applicable, prices will include taxes that must legally be included in the advertised price.

Delivery charges and any other mandatory charges will be clearly disclosed before you place your order.

We may change product prices from time to time. A price change will not normally affect an order for which a contract has already been formed.

If an obvious pricing error occurs, we will contact you before proceeding where appropriate and will act consistently with applicable consumer law.

6. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes and sale prices may be subject to specific conditions disclosed with the relevant promotion.

Promotions will be presented transparently and will not affect your statutory consumer rights.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to refuse or cancel the use of a promotional code where there is reasonable evidence of fraud, misuse or a genuine technical error, subject always to applicable law.

7. PLACING AN ORDER

Before submitting an order, you will have an opportunity to review your shopping basket and correct errors.

You will be shown relevant information concerning:

  • The products being purchased;

  • Product quantities;

  • Prices;

  • Applicable taxes;

  • Delivery options;

  • Delivery charges; and

  • The total amount payable.

The checkout button or equivalent mechanism will clearly indicate that placing the order creates an obligation to pay.

After placing an order, you will receive an electronic acknowledgement.

8. FORMATION OF THE CONTRACT

Your order constitutes an offer to purchase products from us.

An automated acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

Unless otherwise stated during checkout, the contract between you and Kollburm will be formed when we expressly accept your order or dispatch the goods, depending on the process communicated to you.

If we cannot accept your order, we will inform you and will not charge you or will refund any amount already collected, as appropriate.

9. REASONS WE MAY REFUSE AN ORDER

We may reasonably refuse or cancel an order where, for example:

  • The product is unavailable;

  • Payment cannot be authorised;

  • We identify an obvious pricing or product information error;

  • We reasonably suspect fraud or unlawful activity;

  • Applicable delivery restrictions prevent fulfilment; or

  • You do not meet an eligibility requirement clearly disclosed before purchase.

Any cancellation will be handled fairly and in accordance with applicable law.

10. PAYMENT

Available payment methods will be displayed during checkout.

You agree to provide current, complete and accurate payment and billing information.

Payment processing may be carried out by third-party payment providers.

We will not impose additional payment charges unless permitted by applicable law and clearly disclosed.

11. ORDER CONFIRMATION

After your order is placed, we will provide confirmation of the contract as required by applicable law.

The confirmation may include:

  • Your order number;

  • Products ordered;

  • Price paid;

  • Delivery charges;

  • Delivery details;

  • Relevant cancellation information; and

  • Other legally required contractual information.

You should retain this confirmation for your records.

12. DELIVERY

We currently offer the following delivery options where available:

Express Delivery

Estimated delivery: 5–8 business days
Cost: Paid service

Standard Delivery

Estimated delivery: 5–12 business days
Cost: Free service

The delivery option available to you will be shown at checkout.

Delivery estimates may depend on destination and other circumstances.

We will comply with our legal obligations concerning delivery times. Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within the legally applicable timeframe.

13. DELIVERY DELAYS

We will take reasonable steps to deliver orders within the estimated timeframe.

Events outside our reasonable control may occasionally cause delays, including carrier disruption, customs processing, severe weather, transport disruption or other exceptional circumstances.

Nothing in these Terms removes any statutory rights you may have where goods are delivered late.

Where the law gives you the right to terminate the contract because of late delivery, these Terms do not restrict that right.

14. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before submitting your order.

If you discover an error after ordering, contact us as soon as possible at:

help@Kollburm.store

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

This does not affect rights you may have where a delivery problem results from our failure to comply with the contract.

15. RISK AND OWNERSHIP

Risk in the goods will pass to you at the time required by applicable UK consumer law.

Where we arrange delivery to you, this will generally occur when you, or a person identified by you to take possession of the goods, receives them, subject to applicable legal exceptions.

Ownership of the goods will pass as provided by the contract and applicable law.

16. RIGHT TO CANCEL

Consumers purchasing online may have a statutory right to cancel their contract without giving a reason.

For most goods, the statutory cancellation period is generally 14 days after the day on which you, or a person nominated by you, receives the goods, subject to applicable exceptions.

You must communicate your decision to cancel within the applicable cancellation period.

For full information, please read our Return & Refund Policy.

17. RETURNS AFTER CANCELLATION

After validly notifying us that you are cancelling an eligible order, you must return the goods within the applicable statutory period.

For most eligible goods, this will generally be no later than 14 days after notifying us of your cancellation.

Return instructions are provided in our Return & Refund Policy.

18. RETURN COSTS

Where you exercise a change-of-mind cancellation right, you may be responsible for the direct cost of returning goods where you were properly informed of that responsibility before purchase.

Where products are faulty, incorrect, damaged or otherwise do not conform to the contract, return costs will be handled in accordance with your statutory rights.

19. REFUNDS

Where you validly cancel an eligible contract, we will issue the reimbursement required by applicable law.

This may include the price of the goods and the cost of our least expensive standard delivery method where legally required.

If you selected a more expensive delivery method, such as express delivery, we are not generally required to reimburse the additional cost above our least expensive standard delivery option.

Refunds will be processed within the legally applicable timeframe and normally using the same payment method used for the original transaction unless otherwise agreed.

Please see our Return & Refund Policy for further details.

20. EXCEPTIONS TO CANCELLATION RIGHTS

The statutory right to change your mind does not apply to certain categories of goods in circumstances specified by law.

These can include, where applicable:

  • Goods made to your specifications or clearly personalised;

  • Goods liable to deteriorate or expire rapidly;

  • Certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed; and

  • Other products specifically excluded by applicable legislation.

These exceptions do not remove statutory remedies where goods are faulty or otherwise do not conform to the contract.

21. FAULTY OR MISDESCRIBED GOODS

The Consumer Rights Act 2015 provides consumers with important legal protections.

Goods supplied by us must meet applicable legal requirements, including being:

  • Of satisfactory quality;

  • Fit for their intended purpose; and

  • As described.

If products do not conform to the contract, you may have statutory rights including, depending on the circumstances:

  • A short-term right to reject;

  • Repair;

  • Replacement;

  • Price reduction; or

  • A final right to reject.

Nothing in these Terms limits these rights.

22. YOUR STATUTORY RIGHTS

Our commercial policies operate in addition to your statutory rights.

Nothing contained in these Terms, our Return & Refund Policy, Shipping Policy or any other Kollburm policy is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted.

Where these Terms conflict with mandatory consumer protection legislation, the mandatory legal provision will prevail.

23. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content, including text, graphics, layout, branding and other materials owned by Kollburm are protected by applicable intellectual property laws.

You may use the Website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or otherwise use protected Kollburm material without permission, except where permitted by law.

Third-party trademarks, photographs and other intellectual property remain the property of their respective owners.

24. ACCEPTABLE USE

You must not knowingly use the Website:

  • For unlawful or fraudulent purposes;

  • To transmit malicious software;

  • To interfere with the Website's operation or security;

  • To attempt unauthorised access to systems or accounts;

  • To infringe intellectual property rights; or

  • To engage in activity prohibited by applicable law.

We may take proportionate action to protect the Website, customers and our legitimate business interests where misuse occurs.

25. THIRD-PARTY SERVICES

Our Website may use services supplied by third parties, including payment processors, delivery providers and technology providers.

Where links to external websites are provided, those websites may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites merely because our Website contains a link to them.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

26. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights that cannot legally be excluded; or

  • Any other liability which cannot lawfully be excluded or restricted.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of the contract or our failure to use reasonable care and skill, subject to applicable law.

We do not seek to exclude liability in a way that would make these Terms unfair under the Consumer Rights Act 2015.

27. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

Please review our Privacy Policy for information about how we collect, use, store and protect personal information.

28. ELECTRONIC COMMUNICATIONS

When you place an order or contact us electronically, we may communicate with you electronically where permitted by law.

Contract confirmations and other important transactional information may be provided by email or another durable electronic format.

Please ensure that the email address supplied with your order is accurate.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example to reflect legal, regulatory, operational or business changes.

Changes will apply prospectively from the effective date stated in the updated Terms.

We will not use changes to these Terms to retrospectively remove rights that have already arisen under an existing consumer contract where doing so would be unlawful or unfair.

The Terms applicable to your purchase will generally be those in effect when the relevant contract was formed, subject to mandatory legal requirements.

30. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or removed only to the extent necessary.

31. NO WAIVER

If we delay exercising a contractual right, this does not automatically mean that we have waived that right.

Similarly, if we do not enforce a provision on one occasion, this does not necessarily prevent us from enforcing it later, subject to applicable law.

32. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws applicable to the contract.

If you are a consumer resident in a part of the United Kingdom, you retain the benefit of any mandatory protections available to you under the laws applicable in your place of residence.

Nothing in these Terms is intended to deprive a consumer of mandatory rights concerning where legal proceedings may be brought.

33. COMPLAINTS

If you have a complaint regarding an order, product or our service, please contact us:

Email: help@Kollburm.store

Please provide your order number and a description of the issue.

We will endeavour to review complaints fairly and within a reasonable timeframe.

Nothing in our complaints procedure prevents you from exercising any statutory remedies available to you.

34. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into the contract, constitute the terms governing your purchase from Kollburm.

Nothing in this provision excludes liability for fraud or prevents you from relying on statutory rights or legally binding representations that cannot lawfully be excluded.

35. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Kollburm
Website: Kollburm.store
Email: help@Kollburm.store

Please retain a copy of these Terms and your order confirmation for your records.